Feedback

Dear guest,

As part of our ongoing work to provide the best quality adventure holidays possible, we would like to receive feedback about your experiences with us. Your comments are precious to us. We examine and discuss all points with our staff and overseas agents. As part of our drive to minimize environmental impact, it is great if you can submit your feedback electronically

First Name

Last Name

Country of origin

Guests

How many people were traveling together with you?

Adults

Children

Do you remember where you originally found out about us?

Who was your safari guide?

Please tell us the name of your safari guide

What is the reason for your trip, and who is coming along with you?

Special occasion

Honeymoon

Anniversary

Birthday

Other

Visiting with

With family members

With young children

A couple

Other

Visiting with

Friends

For Work

Solo

Other

Your Overall Experience

The booking processes:

Your guide’s knowledge, cooperation and level of assistance:

The quality and quantity of the food (if appropriate)

Trip safety:

Did the routes you travelled along meet your expectations:

This trip in terms of value for money:

About our guide

Our guides are expected to excel in the following areas. Please let us know how well they did by rating each of the following areas

Communication skills

Listening

Enthusiasm / sense of fun and adventure

Responsibility

General quality of the guiding experience

How successfully are our philosophies on Responsible Travel implemented on this trip?

Did the guide inform you about our sustainability practices?

Yes

Did you notice any sustainability approach during your safari like plastic free travel, reusable materials, use of local products etc?

Yes

Do you have any suggestions or questions about our sustainability practices?

Is this your first safari trip?

Yes

If No, where else have you been?

Tell us the country you have experienced a safari before.

What was the best memorable experience of your overall stay with us?

What was the most challenging aspect of the trip for you (and was this negative or positive at the time and in retrospect?)

How happy are you with the overall experience and do you believe that it offered value for money?

What motivated you to take part in this journey and were your motivations met?

Was the pre-trip departure information a) sent through and b) helpful?

Is there anything that didn’t go as planned, or as you expected?

Please suggest ways in which our guides might improve their service to you

About accommodation

How was your overall satisfaction with the accommodation we selected for you?

Among the places you stayed which ones were your most and least favourite?

Why to answers above?

Meals

How was the quality of the lunch boxes provided during the safari

How was the quality of the dinner provided during the safari

How was the quality of the breakfast provided during the safari

Do you have any constructive comments to share with the hotels about the quality of their meals?

Safety

Did you feel safe during the safari?

Yes

If the answer is No, what went wrong?

Transportation

How do you rate the quality and comfortability of our safari vehicle?

How do you rate our on board amenities?

Is there anything you would have wished to have on board?

Overall experience

What is your overall experience rating for this trip?

Recommendations

Would you like to subscribe to our newsletter about our projects, team, and future trips? If yes, please leave your email address below.

Yes

I’m not sure

Please let us know if you have any messages or information you would like to send us.

Thank you! Asante Sana!

Thank you for choosing us as your safari partner in Tanzania. We are delighted to have had the opportunity to meet you and show you these beautiful places. Please remember to recommend us to your family and friends, and don’t forget to share your experiences on TripAdvisor, Google, and TrustPilot. Asante sana, and we hope to see you again. In Swahili, we say, “Mountains never meet, but people do.”

Feedback

Dear guest,

Guests

Who was your safari guide?

What is the reason for your trip, and who is coming along with you?

About our guide

Is this your first safari trip?

If No, where else have you been?

About accommodation

Meals

Safety

Transportation

Overall experience

Recommendations

Thank you! Asante Sana!

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